Privacy Policy

At Dukaan360.pk, we respect your privacy and are committed to protecting the personal information you share with us. This page explains what we collect, how we use it, and how we keep it safe.

Information We Collect

  • Your name, phone number, and delivery address — needed to process and deliver your order.
  • Your email address — used for order confirmations and updates.
  • Payment details — collected securely through our payment partners; we do not store your card information ourselves.
  • Basic browsing information (like pages visited) to help us improve the website experience.

How We Use Your Information

  • To process, ship, and deliver your orders.
  • To contact you about your order via call, SMS, or email.
  • To respond to your questions and provide customer support.
  • To improve our products, website, and overall shopping experience.

Sharing Your Information

We do not sell your personal information to anyone. We only share it when necessary, such as with:

  • Courier and delivery partners, to get your order to you.
  • Payment processors, to securely handle your payment.
  • Legal authorities, only if required by law.

Cookies

Our website may use cookies to remember your preferences and help us understand how customers use the site. You can disable cookies in your browser settings, though some features of the site may not work as smoothly.

Keeping Your Information Safe

We take reasonable steps to protect your personal information from unauthorized access, misuse, or loss. However, no online system is 100% secure, and we encourage you to keep your own account and device secure as well.

Your Rights

You can contact us at any time to ask what information we hold about you, request corrections, or ask us to delete your data, subject to any orders or records we're required to keep.

Children's Privacy

Our store is intended for general audiences and is not directed at children. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

Contact Us

If you have any questions about this Privacy Policy, reach out to us at muhammadshan1191@gmail.com.